Our Clinic Practices and FAQ about COVID-19 (Coronavirus)

Updated: May 28, 2020

Disclaimer: Please note that information is about COVID-19 is rapidly changing and these guidelines may not be complete or accurate. The information will be adjusted as new information becomes available, however, it’s important to get your information from a trusted source. It’s important to get your information from a trusted source. We recommend you frequently visit the Centers for Disease Control and Prevention at https://www.cdc.gov/covid-19 and/or the WA State Coronavirus Response at https://coronavirus.wa.gov/ for the most recent developments and advice.

Current data suggest person-to-person transmission most commonly happens during close exposure to a person infected with the virus that causes COVID-19, primarily via respiratory droplets produced when the infected person speaks, coughs, or sneezes. Thus, in an Effort to Reduce Transmission Among Employees and Clients, Real Rehab is Implementing Universal Source Precautions under the Guidance of the CDC and WA Department of Health. Universal Precautions assume that every person is potentially infected with or carrying a pathogen that could be transmitted in the clinic setting. These precautions include, but are not limited to the following:

  • All staff, clients and visitors to our clinic are required to wear a facemask or cloth covering upon entry into our clinic and for the duration of each visit unless otherwise notified by a member of our staff.
  • All individuals entering the clinic will be screened by a member of the Front Office Staff for fever and symptoms of COVID-19. This screening will occur upon initial visit and all subsequent visits.
  • All employees will be screened for COVID-19 symptoms and have their temperature taken prior to starting the work day and again at mid-day. Employees shall wash their hands upon entering and leaving the clinic.
  • Posters that encourage hand hygiene to help stop the spread of COVID-19 are located at the entrance to the clinic, in the gym area, in all restrooms, in the Staff Office and in the Staff Break Room.
  • We are educating our staff about COVID-19. We are regularly educating and updating our clinical and administrative staff with information from trusted sources such as the Center for Disease Control and Prevention and the Occupational Safety & Health Administration.
  • Cleaning and disinfecting regularly. We have intensified our cleaning and disinfecting procedures of frequently touched surfaces, exercise equipment and clinical tools.
  • We request all clients and visitors to wash their hands upon entering and leaving the clinic and during their treatment session as necessary.
  • Soap and water are readily available throughout the clinic. If soap and water are not readily available, alcohol-based hand sanitizer that is at least 60% alcohol is available at the Front Desk and throughout the treatment area.

How to Wear a Cloth Face Covering

Cloth face coverings should:

  • Cover the nose and mouth
  • Fit snugly but comfortably against the side of the face
  • Be secured with ties or ear loops
  • Include multiple layers of fabric
  • Allow for breathing without restriction
  • Be able to be laundered and machine dried without damage or change to shape

For more information from the CDC on Face Covers, click here.

What has our practice done to make your appointments as safe as possible?

With the underlying premise to “do no harm,” physical therapists and their client(s) must determine if the risk to providing care outweighs the risk of not providing care at this time. It is Real Rehab’s policy to reduce community exposure and limit non-urgent, face-to-face visits where a delay would not result in an adverse outcome. Clinicians are asked to consider the following factors when determining the need for in-clinic treatment:

  • Is the client experiencing symptoms of COVID-19 (difficulty breathing, fever, cough, recent change in or loss of smell, sore throat, loss of appetite), or feeling unwell for any other reason?
  • Has the client been in close contact with someone who is suspected to have, or was diagnosed with, COVID-19?
  • Has the client traveled to an area deemed high risk?
  • Is the client in a high-risk category, such as diabetes, heart condition, immunocompromised or over the age of 65? If so, is the condition for which they are seeking physical therapy services due to post-surgical care, trauma or acute injury or a recent worker’s compensation claim?

If I have shortness of breath, a cough, or a recent fever or feel ill for any other reason, should I come in for my regularly scheduled therapy session?

No, stay home if you are feeling ill for any reason and please notify us as soon as possible. You will not be charged a cancellation fee. We may recommend that you contact your primary care provider.

Will I be assessed a cancellation penalty if I cancel due to the COVID-19 outbreak?

Every situation is distinct. We expect you to contact us if you are not coming in for an appointment. In most cases, you will not be charged a cancellation fee if your situation justifies it.

What should I do if I think I am sick?

Click Here for a detailed list of steps to prevent the spread of COVID-19 if you are sick or suspect you are infected with the virus.

In short:

  • Stay home
  • Avoid public areas
  • Avoid public transportation
  • Stay away from others
  • Limit contact with pets & animals
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs & sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all high-touch surfaces
  • Monitor your symptoms

What should I do if I have been traveling recently?

If you were traveling outside the country, in an area of the US with significant community exposure risk or were on a cruise in the past 14 days:

  • Monitor your health and limit interactions with others for 14 days after returning to the United States.
  • If a case of COVID-19 was reported on your ship during the cruise, stay home during these 14 days and practice social distancing.
  • Stay home if you feel sick with fever, cough, or have trouble breathing and call ahead before you seek medical care
  • Seek medical advice. Call ahead before going to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.

What can I do to protect myself and my family?

  1. Cover your coughs and sneezes - Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
  2. Clean your hands often - Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option if hands are visibly dirty.
  3. Avoid touching your eyes, nose, and mouth with unwashed hands.
  4. Avoid sharing personal household items - You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  5. Clean all “high-touch” surfaces everyday - High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables. Also, clean any surfaces that may have blood, stool, or body fluids on them. Use a household cleaning spray or wipe, according to the label instructions. Labels contain instructions for safe and effective use of the cleaning product including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation during use of the product.

For More Information About COVID-19, Check Out the Following Links:

https://www.cdc.gov/covid-19 - specifically:

https://coronavirus.wa.gov/ http://www.apta.org/Coronavirus/ https://www.kingcounty.gov/depts/health/covid-19.aspx